Fix hardware and system bug

If yous're having a problem with your Chromebook hardware or operating organisation, try the steps beneath. Test your Chromebook afterward each pace to see if the problem is fixed.

If you lot're still having problem after trying these steps, contact your Chromebook manufacturer.

Hardware problems

Battery won't charge

First, check that:

  • The charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
  • The ability outlet is working.

If your Chromebook yet won't charge:

  1. Unplug your charger from the wall and your Chromebook.
  2. Plug your charger back in to your Chromebook, then the wall.
  3. Charge the device for at least xxx minutes.

If the battery even so won't charge, reset your Chromebook hardware.

Bluetooth doesn't piece of work

Can't connect to Bluetooth

  1. Make sure that your Bluetooth device is supported and fully charged.
  2. Make certain you've entered your Bluetooth Pin correctly.
  3. Plow off Bluetooth, and then turn information technology back on.
  4. Recover your Chromebook.

Can connect, but Bluetooth keeps dropping

  1. Make sure that your Bluetooth device is supported and fully charged.
  2. On your Chromebook, turn off Bluetooth, and then turn it back on.
  3. Motility the Bluetooth device and your Chromebook closer together.
  4. Move your Bluetooth device abroad from other wireless devices and appliances.
  5. Shut browser tabs and apps you're non using.

If Bluetooth nevertheless doesn't work, contact the manufacturer of your Bluetooth device for more help.

Camera doesn't work

Tin can't connect to monitor

Keyboard doesn't work

Sound doesn't work

  1. Make sure sound isn't muted:
    1. At the bottom right, select the time.
    2. Adjust the volume using the slider.
  2. Modify the sound input or output:
    1. At the bottom correct, select the time.
    2. Next to the volume slider, select the Right pointer .
    3. Change where audio comes from (output) or where yous speak into (input).
  3. Unplug audio devices (similar headphones or speakers) from your Chromebook.
  4. Reset your Chromebook.
  5. Recover your Chromebook.

If you're still having trouble after trying these steps, contact your Chromebook manufacturer.

Touchpad doesn't work

Touchscreen doesn't work

System problems

"ChromeOS is missing or damaged"

Chromebook crashes or freezes

Chromebook is deadening

Chromebook turns off, and so back on, over and over again

Chromebook won't plow on or won't charge

Offset, check if the battery is charging past plugging your Chromebook into a power outlet. (Usually, you'll come across a light turn on.)

If your Chromebook is charging, let it accuse for at to the lowest degree xxx minutes. If it still won't turn on, recover your Chromebook.

If your Chromebook still isn't charging:

  1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
  2. Brand certain that the power outlet is working.
  3. Unplug your charger from the wall and your Chromebook.
  4. Plug your charger dorsum in to your Chromebook, and then the wall.
  5. Charge the device for at least 30 minutes.

If these steps don't fix the problem, reset your Chromebook.

System update causes mistake

  1. If your Chromebook is connected to mobile data, connect it to Wi-Fi or Ethernet instead, so try downloading the update.
  2. Turn off your Chromebook, then turn information technology back on.
  3. Reset your Chromebook.
  4. Recover your Chromebook.

Organisation update won't download

Webpage bug

"Aw, snap!"

Tabs refresh constantly

Your Chromebook might be running low on retentivity. To fix this problem:

  1. Close any browser tabs you're non using.
  2. Plow off your Chromebook, then turn it back on.
  3. Open the Task Director (press Shift + Esc).
  4. Shut any apps or windows you're not using.
  5. Try turning off some of your extensions:
    1. Open Chrome Chrome.
    2. At the top right, click More .
    3. Cull More tools and then Extensions.
    4. Review your listing of extensions. Turn off extensions you lot don't need.

Tip: Use Diagnostics to troubleshoot your consequence with memory. If y'all still accept trouble afterwards these steps, contact your Chromebook manufacturer.

Webpage won't open

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